DocuSign has announced a new partnership with WhatsApp that will allow users of the popular messaging platform to electronically sign documents directly from the app.
According to the e-signature provider, companies sending DocuSign agreements via WhatsApp can now expect them to be signed almost seven times faster than agreements sent by email.
DocuSign says the move will allow businesses to reach customers through their preferred communications platform, with many conversations already moving from traditional methods like email to faster, more personalized instant messaging services.
Sign directly from WhatsApp
The company says the launch of WhatsApp’s DocuSign integration is a reflection of changing consumer trends. Today, more consumers than ever are conducting their business on mobile devices, accentuated by the tough economic climate worldwide, resulting in slowing PC sales.
Mangesh Bhandarkar, GVP Product Management at DocuSign, said: “WhatsApp delivery for eSignature plays a critical role in DocuSign’s mission to simplify the agreement process and truly enable our users to meet signers wherever they are, virtually anywhere. moment.”
Bhandarkar added that DocuSign is the only provider to offer customers a “true set of mobile, multi-channel delivery mechanisms,” demonstrating the company’s commitment to a “frictionless, end-to-end agreement experience.”
Nikila Srinivasan, VP Business Messaging at Meta, added: “At Meta, we envision a world where everyone can get business done, right from their favorite messaging app.”
Srinivasan said the DocuSign integration allows companies to “(meet) people where they are.”
DocuSign’s strategic move unlocks access for two billion WhatsApp users and potential DocuSign customers in 180 countries.
Support for WhatsApp is part of the Multi-Channel Delivery add-on, which is available for Standard customers and above.
In addition to this specific messaging platform, DocuSign has more than 400 integrations with services such as Salesforce, Zoom and Stripe.